Honest answers · Real people
The FAQ that is not boring.
Every question about our services, pricing and process — in one place. No jargon. No runaround.
Category
General
1 What is Não Somos AI?
Não Somos AI ("We Are Not AI") is a human-led creative and digital agency based in Lisbon, Portugal. We build websites, apps, brand and marketing — created and decided by real people. We use the best tools, but the ones who create and answer for you are always people.
2 What services do you offer?
Website design and development (from €377), web and mobile apps (on request), branding and visual identity, SEO and Google Business, marketing and social media, and monthly maintenance plans (€45–€120/mo). All built around your business.
3 How much does a website cost?
We have 5 fixed-price packages (VAT included): Express €377 (1 page, 3 days), Express 24h €497 (1 page in 24h), Professional €699 (5–10 pages, 7–10 days), Master from €1,497 (15–25 pages) and Full €3,447 (complete site + 6 months support).
4 Do you work with international clients?
Yes. We serve the Lisbon area in person and clients across Portugal and worldwide remotely, in both English and Portuguese.
5 How do I start a project?
Book a 15-minute call at cal.com/naosomosai/conversa-15min, email geral@naosomosai.pt, or message WhatsApp at +351 961 578 618. We reply fast — with real people.
6 Do you use artificial intelligence?
We use the best tools available, AI included, like any modern studio. The difference is that judgement, creativity and the final decision are always human. We are not AI: we are people.
7 How long does it take to build a website?
It depends on the package: Express in 3 days, Express 24h in 24 hours, Professional in 7–10 business days, Master in 15–20 days and Full in 30–45 days. All timelines are contractually guaranteed.
8 What does local SEO include?
Technical site audit, Google Business profile setup and optimisation, local keyword research, schema markup, speed optimisation and monthly position tracking. The goal is to appear in the top positions on Google and Google Maps when someone searches near you.
9 How do I get a website made in Portugal?
Contact Não Somos AI — we build professional websites in Portugal from €377 (VAT included), delivered in 3 to 45 days depending on scope. A 15-minute call is enough to define what you need. Fixed price, no surprises, and the site is yours from day one.
10 Where can I find an affordable website in Portugal?
Não Somos AI offers the Express package for €377 (VAT included) — a professional landing page delivered in 3 days. It is the most accessible professionally built website in Portugal, with local SEO included, mobile-first design and no mandatory maintenance contract.
11 What is a website agency or web company in Portugal?
A website agency (also called web studio or web company) designs and builds professional websites for businesses. Não Somos AI is a web agency based in Lisbon, Portugal, building websites, apps and branding with fixed pricing, guaranteed delivery and no lock-in.
12 Do you build websites in Portuguese and in English?
Yes. Não Somos AI builds websites in Portuguese, English or bilingual — based on your audience and business needs. Our own site runs in Portuguese (naosomosai.pt) and English (naosomosai.com), and any project can include both languages.
Category
Websites
1 How much does a website cost?
5 fixed-price packages, VAT included: Express €377 (one page, 3 days), Express 24h €497 (same, in 24 hours), Professional €699 (multi-page, 7-10 days), Master from €1,497 (Professional + 5 modules of your choice) and Full €3,447 (everything + 6 months of support). No surprises, no fine print.
2 What is the difference between Express and Express 24h?
Identical content — a complete professional page. The difference is the deadline: Express delivers in 3 days (€377), Express 24h in 24 hours (€497), with top priority in the queue and a direct line during execution.
3 What is the Master package?
Professional + 5 modules of your choice from 10: online shop, blog, video, newsletter, advanced SEO, multi-language, payments, advanced bookings, auto-assistant, and gallery with feed. You only pay for what you use. From €1,497.
4 Are the domain and email included?
No. The domain (€10-€20/yr) and professional email (€1-€6/user/mo) are not included in any package. We set everything up in your name, but the cost is paid directly by you — with zero markup from us.
5 Can I edit the site myself later?
Edits go through us — that is what keeps a bespoke site fast and secure. Two options: without a plan, edits start at €50 each; with a maintenance plan, you get 1 to 4 hours of edits per month included.
6 Is the site really mine?
Completely. Domain in your name, the final work is yours. Switch provider any time, no costs, no permissions. Zero lock-in.
7 Do you guarantee results?
We guarantee technical quality: speed in the green, mobile-first, correct local SEO and everything working. We do not guarantee sales or bookings — that depends on the market, competition and your operation. We are honest about that.
8 Do you work across Portugal?
Yes. The process is fully remote — video call, online brief, digital delivery. We work with businesses in Lisbon, Porto, the Algarve, the islands and the whole country.
9 How long until I am online?
Depends on the package: Express 3 days, Express 24h in 24 hours, Professional 7-10 days, Master 15-20 days, Full 30-45 days. Deadlines fixed in writing before we start.
Category
Apps
1 How much does an app cost?
It depends on what it does. So we always quote bespoke, fixed in writing, after a chat to understand the scope. No commitment.
2 Web or mobile?
It depends on who will use it and how. In a 15-minute call we advise the simplest, cheapest path to validate your idea first.
3 How long does it take?
We start with a first useful release in a few weeks and grow in versions. We set the timeline with you in the proposal.
Category
Branding
1 Is branding just a logo?
No. A logo is the starting point — but the brand is everything the customer feels when they encounter you: the visual, the voice, the coherence in every detail. That is what builds real value.
2 I have a logo I already like. Do you need to change everything?
Not necessarily. We preserve what has recognised value and evolve the rest. A full rebrand is only recommended when the foundation is fundamentally wrong — and we say that honestly.
3 Can I use the brand anywhere?
Yes, it is completely yours. We hand over the files in all formats and a guide so you can apply it yourself with confidence, now and in the future.
4 What is the difference between branding and graphic design?
Graphic design executes. Branding defines the what and why before executing. Without branding, design is pretty but empty — it communicates nothing concrete.
5 How much does it cost and how long does it take?
Depends on the scope: visual identity only, or also voice, positioning and applications. Fixed quote after a 15-minute chat. Typically 4 to 8 weeks.
6 Do you work with any type of business?
Yes. We work with businesses from any sector — as long as you want a brand with intention, not a logo made in a hurry.
Category
SEO & Google
1 How long until I rank in the top positions?
Typically 6 to 12 weeks for significant improvements, depending on local competition. Early signs of improvement appear sooner. Be wary of anyone guaranteeing first place in days — that does not exist.
2 Do I need a new website for SEO?
Not always. Sometimes the biggest gain is in the Google profile and reviews, not the site. We do an honest audit and tell you what makes the most difference in your specific case.
3 Does local SEO replace Google Ads?
No — it complements them. SEO builds lasting organic visibility with no cost per click. Ads accelerate results in the short term. Together they are more effective.
4 Do you guarantee ranking results?
We guarantee technically solid, measurable work. Rankings depend on competition and Google's algorithms — so we always show what is working, with real data, not promises.
5 Does it work for any type of business?
Yes. Local SEO is effective for any business with a physical presence or services in a geographic area — retail, hospitality, healthcare, professional services, tourism, etc.
6 How much does it cost?
Depends on the current state of your profile and site. Full initial setup: €600 to €1,800. Monthly follow-up on request. Fixed quote after a 15-minute chat.
Category
Marketing
1 Do you just do social media posts?
No. Posts without strategy are wasted time. We start with a plan with clear goals and a calendar — only then do we create content in your voice, for your audience, with a real objective.
2 Is there a lock-in contract?
No. Work is monthly and you cancel with one month's notice, no questions. We stay because the results justify it, not because a piece of paper holds you.
3 Do you manage paid advertising?
Yes. We plan, launch and optimise campaigns — focused on spending well and measuring the real return. Never "more budget" without data to justify it.
4 How long until I see results?
Engagement metrics improve in 4-6 weeks. Measurable conversions typically appear in 6-12 weeks. They always depend on the market, competition and the quality of your product or service.
5 What is the minimum investment?
Depends on the scope: basic management from €450/month, full management with content and ads up to €1,200/month. Initial strategy and setup: €800-€2,500 (one-off). Fixed quote after a conversation.
6 Do you work with any type of business?
Yes. We work with any business that wants a genuine digital presence — retail, services, tourism, healthcare, technology. What changes is the strategy, not the commitment.
Category
Maintenance
1 Do I really need maintenance?
It is optional, but recommended. A site is like a car: it needs servicing. Without maintenance it stays secure — but edits become one-off and billed separately.
2 Can I cancel any time?
Yes. No lock-in — cancel with one month's notice, no questions.
3 What if I need more hours?
Unused hours do not roll over, but if you need more in a month we quote separately or move up a plan. You decide.
Still have questions? Let's talk.